Terms & Conditions

Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.

1. TRANSACTION CURRENCY AND PRICING
All prices quoted are in Singapore Dollars (SGD) and are inclusive of any applicable Goods and Services Tax (GST).

2. SHIPPING AND DELIVERY WITHIN SINGAPORE
Singapore delivery is available to all areas. Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) confirms all orders within a day and, in most cases, your order will be ready for pickup or delivery will arrive on the date and time of request. Please contact us at creamerysg@gmail.com for details of any confirmed order or delivery not received.

Currently, we do not deliver out of Singapore.

3. CUSTOMER SERVICE
Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

4. RETURNS AND REFUND POLICY
We want you to be satisfied with your purchase from the Site. If you are unsatisfied with any purchase you have made from the Site for any reason, please contact us via our contact page within 7 days of shipment. Please tell us your name, date of purchase, the order number, which items, how many you are returning, and the reason for the return.

Please note:
Merchandise items must be returned in original new condition including all original packaging. Original shipping charges are nonrefundable. All return shipping charges must be prepaid.
Items purchased online cannot be exchanged at Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) outlets. If the goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do, you can choose between a refund, exchange or credit.

5. ERRORS
Whilst Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) takes all reasonable care to ensure the accuracy of information on the Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) website, from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability. Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd). Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) will not be bound by incorrect information which appears on the Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) website or in any other document or information issued by Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd).

6. WARRANTIES
Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) products may be returned or exchanged in accordance with the policies above. Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) website and all contents of this site are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

You acknowledge, by your use of the Site, that your use of Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) website, and that Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) shall not be liable for damages of any kind related to your use of this site.

7. COPYRIGHT
Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) website and its contents are copyright. Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site.

You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the Site.

8. SECURITY
When purchasing from the Creamery Boutique Ice Creams Singapore (Owned by Big Food Pte Ltd) website your financial details are passed through a secure server. If you have any questions regarding our security policy, please contact us via email at creamerysg@gmail.com.